Maintenance problems happen during the stay, not only at move-in or move-out. Capture photos and notes while the issue is visible.
Maintenance requests with photos
Turn maintenance photos into a clearer request before you send it.
Snap photos, describe the issue, and let AI help draft the maintenance summary, priority, and next-step context. Then email the property contact with the important details included.
Why this matters
A ceiling stain that spread for three weeks is a very different conversation when there is a dated photo from week one.
AI helps draft a neutral summary and priority context. You review and edit before saving or sending.
Maintenance records stay connected to the property, room, timing, and related photos so the issue is easier to find later.
What door.lease helps capture
The photos, dates, and the request itself stay attached to the property record instead of buried in a text thread.
- Photo-based requests
- AI summary drafts
- Priority context
- Email property contacts
- Room details
- Saved issue history
How it works in practice
Four steps from first noticing the problem to a request the property contact can act on.
Photograph the ceiling stain before you put a bucket under it — one wide shot showing which corner of which room, one close-up showing the water line. Add the date you first noticed it spreading.
Tie the photos to the room, note when the issue started, and whether it is getting worse.
AI drafts a summary and priority context from your photos and notes; you edit the wording before anything is saved or sent.
Email the request with photos and property details included, and keep a copy with the property record for later.
Common questions
Plain answers about sending maintenance requests with photos attached.
Can door.lease email the property manager?
The maintenance workflow is built to prepare an email-ready request with photos and property details for the property contact.
Does AI diagnose repairs?
No. AI helps draft context from the information provided. It does not replace professional repair advice.
Can I edit the request?
Yes. You should review and edit AI-assisted text before sending or saving it.
Related guides
Explore more ways to document rental condition, maintenance, and handoff records.
Photograph the problem the day you notice it.
One wide shot showing which room, one close-up showing the water line, a date, and a short note — door.lease turns that into a request your property contact can act on and a record you can find later.
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